Terms of service
Terms & Conditions: Almari's endeavour is to ensure that every single transaction on
our website is easy and seamless. We follow standard operating systems to deliver
our products and adhere to the highest quality checks and standards. If there’s ever
a situation in which you are not happy with your purchase, please refer to the options
for returning or exchanging any of the items.Defective, damaged, wrong supply of products: We advise our customer to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. This refers to every kind of purchase made on our website. In case of any discrepancy found, or damage to the packet, please leave a remark on receipt to the logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at +91 91001 09854” within 48 Hours of receiving the products.
Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you. Your purchase is eligible for return or exchange only if it meets the following conditions: An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email such as the product you receive has a genuine quality/manufacturing defect, colour mismatch or fabric mismatch.
If your purchase meets our return criteria stated above, please contact our care
team within 48 hours of delivery with the following information:
1. Order number,
2. Delivery address
3. Specify the reason for return and
4. In case of a defective or incorrect product, please send us an image of the item.
The product must be received within 7 days for customers within India and 10 days for customers from outside India from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact. Our Quality Check team will verify the manufacturing defects in person once we receive the products post which our customer service team will email or contact you for the necessary action.
Incorrect or Incomplete Shipping address: We are unable to offer returns or exchanges if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Colours: We have made every effort to display the colours of our products that appear on Almari.in as accurately as possible. However, different devices can reflect colour variations. There could be variations between what you see on your computer monitors, tablets and mobile devices. And so, we cannot guarantee that your monitor& display of a colour will be completely accurate.
Store Credit / Exchange: We will be happy to, following a quality check, offer you a store credit, if applicable in your case. This will be processed within 7 business days after receiving products, quality check is done and the returned products are deemed faulty by Almari.
Cancellation Policy: Please note an order once placed, can not be cancelled.
NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS: Accessories, including jewelry, clutches, wallets, bags, scarves, belts, footwear etc. Custom made, made to order products ,orders placed using store credit, unstitched items like stoles, dupattas, sarees with unstitched blouse pieces and altered products as per the specifications/measurements provided by you.
Products that are purchased in any sale / promotion Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase. Briefs, swimming costumes and bikini bottoms are non exchangeable for hygiene purposes.
Post Purchase Service: A complimentary alteration service is available on full pricedgarments only, within one month of purchase. All alterations will be chargeable forsale items and garments after 1 months of purchase. To place an alteration request, please Contact Us via email/phone or visit the Almari store.
E-Gift Card:
- Almari E-Gift Cards are valid for 3 months from the date of purchase. Once the validity period ends, the Gift Card will no longer be available for use and cannot be reactivated or extended.
- The Gift Card can be used to purchase eligible merchandise available on the Almari website. A customer must have an active Almari account to complete an online redemption.
- The value stored on the Gift Card may be used in full or in part, subject to the Gift Card's remaining balance and validity.
- If the value of the selected products is greater than the Gift Card balance, the difference can be settled using the payment options available at checkout.
- Gift Cards have no cash value and cannot be exchanged for cash, encashed, refunded, or converted into a credit note.
- Gift Cards cannot be used to purchase another Gift Card.
- Purchases made using a Gift Card are covered by Almari's Return & Exchange Policy. Any return or exchange will be handled according to the applicable policy at the time of the request.
- Please keep your Gift Card details confidential. Almari cannot be held responsible for transactions carried out using a Gift Card that has been shared, lost, stolen, or accessed by someone else.
- Once an E-Gift Card has been successfully issued, it is not eligible for cancellation or refund.
- Almari may restrict or reject a Gift Card transaction where there is a reasonable concern regarding the authenticity, validity, previous use, or suspected misuse of the Gift Card.
- Since the Gift Card is delivered electronically, there is no shipping charge for issuing the E-Gift Card. Delivery fees, wherever applicable, will depend on the products included in the order.
- When an E-Gift Card is purchased together with merchandise, the applicable delivery charges for the merchandise will be calculated according to Almari's prevailing delivery policy.
- Unless specifically mentioned otherwise, a Gift Card cannot be combined with discount codes, promotional offers, or other special benefits. Eligibility for free-delivery promotions will be determined by the terms of the respective promotion.
- Almari reserves the right to modify these Gift Card terms from time to time. The terms applicable at the time of purchase will govern the relevant Gift Card, subject to applicable law.
- These terms are governed by the laws of India. Any dispute relating to an Almari E-Gift Card will fall under the jurisdiction of the courts in Hyderabad, Telangana.
- By purchasing or using an Almari E-Gift Card, the customer acknowledges and agrees to these Terms & Conditions.
Orders on Discounts: There will be no refunds or exchanges for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includesa sale, offer, or discount code.
Ready to Ship pieces are available on discount only during sale period. All products purchased on discount will be made to order as per mentioned timeline on the page.
